Cancelation Policy

Cancellation Policy

1. General Cancellation Policy

• Orders can be canceled free of charge before shipment.
• Once an order ships, it can no longer be canceled and will be treated as a return.

2. Time-Specific Cancellation Policy

• Lolita Dresses (Customized Dresses & Accessories):
  • Cancel within 24 hours of placement for a full refund.
• Costumes:
  • Cancel within 48 hours of placement for a full refund.
  • Cancellations beyond 48 hours but within 7 days will incur a 50% restocking fee.
  • Cancellations after 7 days may incur additional processing fees.

3. Product-Specific Cancellation Policies

Certain categories, such as Victorian Dresses, Marie Antoinette Dresses, Renaissance Dresses, Bustle Dresses, Civil War Dresses, Medieval Dresses, Children’s Gowns, Disney Princess Dresses, Petticoats & Hoop Skirts, Men’s Suits & Blazers, and other made-to-order items, have stricter cancellation rules:

• Within 24 Hours of Payment Confirmation: Eligible for a full refund.

• 24 to 72 Hours after Payment Confirmation: Eligible for a partial refund, including full shipping costs and 50% of the product price.

• After 72 Hours: Only shipping costs will be refunded.

• Custom Products: Once production begins, these items are no longer eligible for cancellation.

4. How to Cancel Your Order

• Before Shipment:
  • Log in to COSCOSMOS.com and navigate to "My Orders" to request cancellation.
• After Shipment:
  • Orders cannot be canceled once shipped. Please refer to our Return Policy for further guidance.

When you receive a "Payment Confirmation" email, your payment has been confirmed, and the cancellation timeframes will begin.

Thank you for shopping with COSCOSMOS. We are committed to providing excellent service and are always here to assist with any questions. For further support, please contact our Customer Service team.