Customer Service Coscosmos
Free shipping on Orders Over $99 -Economy Express
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Product Features and Selling Points:
Why Buy This Costume? If your child is a fan of Hazbin Hotel, this costume is a must-have. It’s the perfect way for them to embody Charlie Morningstar’s unique character and bring a bit of the show’s fun and quirky style into real life. Easy to wear, stylish, and full of personality, this costume is bound to make any child’s day more magical.
Hazbin Hotel is an animated web series set in Hell, created by Vivienne Medrano. The show follows Charlie Morningstar, the princess of Hell, who is determined to redeem demons and give them a second chance at life through her rehabilitation program. Charlie is a kind-hearted and optimistic character, trying to make the best out of the chaotic and corrupt environment of Hell. Her bright personality and hopeful mission are contrasted by the darker, more cynical characters around her.
Charlie Morningstar Character Description: Charlie Morningstar is the main protagonist of Hazbin Hotel. As the princess of Hell, she is tasked with managing the souls of the dead and overseeing Hell’s inhabitants. She is depicted as cheerful, kind, and determined to change the status quo in Hell, despite the challenges she faces. Her look is unique, featuring fiery red hair, a red dress, and her iconic demon horns, all of which have become synonymous with her character.
Costume Features Description: The costume mirrors Charlie’s bold and fiery look in the series. It includes a red dress designed to resemble Charlie’s usual outfit, complete with exaggerated shoulders and intricate detailing. The costume also features wings to capture her demon form and a headband with horns, making the child look exactly like Charlie Morningstar from Hazbin Hotel. It’s the perfect outfit for fans of the show to bring the character’s iconic style to life.
Chest: Place the tape close under the armhole and measure from side seam to side seam.
Waist: This is the narrowest part of the waist. Place the tape from side to side directly at the waistline.
Hip: Place the tape approximately 7–9 inches below the natural waistline and measure from side to side at the hip line.
Flare: This is the length of the flare of your dress. Flare is the bottom wide length of your dress.
Strap to Hem: This is the length from the top of the strap down to the hem.
Waist to Hem: This is the length from the top of the waistband to the bottom of the hemline.
At COSCOSMOS, your satisfaction is our priority. We strive to offer a seamless shopping experience, but we understand that sometimes returns or cancellations may be necessary. Please review the following guidelines for returns, exchanges, and cancellations to understand our policies.
If your product arrives with defects, shipping damage, incorrect size, or color, please contact Customer Service with photographic evidence.
Modification Shipping Address:
A3-704, Wudahangyu, Wudayuan Rd, Jiangxia District, Wuhan, Hubei, 430223, China
Some categories follow specific return rules:
If your order is delayed beyond the estimated delivery date:
Thank you for shopping with COSCOSMOS. We are committed to providing excellent service and are always here to assist with any questions. For further support, please contact our Customer Service team.
Certain categories, such as Victorian Dresses, Marie Antoinette Dresses, Renaissance Dresses, Bustle Dresses, Civil War Dresses, Medieval Dresses, Children’s Gowns, Disney Princess Dresses, Petticoats & Hoop Skirts, Men’s Suits & Blazers, and other made-to-order items, have stricter cancellation rules:
Within 24 Hours of Payment Confirmation: Eligible for a full refund.
24 to 72 Hours after Payment Confirmation: Eligible for a partial refund, including full shipping costs and 50% of the product price.
After 72 Hours: Only shipping costs will be refunded.
Custom Products: Once production begins, these items are no longer eligible for cancellation.
When you receive a "Payment Confirmation" email, your payment has been confirmed, and the cancellation timeframes will begin.
Thank you for shopping with COSCOSMOS. We are committed to providing excellent service and are always here to assist with any questions. For further support, please contact our Customer Service team.
Brand Story
Our Coscosmos Brand was established for around 10 years,we are integrated development and production,we hold a larger market share and be well received by Most Europ Customers.Our firm features great customized production capability ,and reasonable price,short production (usually need around 4-7 days,busy season needs 7-12 days),satisfactory service.Our company accept Whole Sale Produts , also accept the custom made products .Welcom to contact with us .
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